Cancellation Policy:
When you have an appointment, whether you are a small group client or One-on-One client, we have reserved a professional practitioner, equipment and/or room. When you cannot make it to your scheduled time, we ask for a minimum of 24 hours notice. If you have a Monday appointment, you need to contact your teacher, practitioner or studio by Friday at 5pm.
Duets and Trios: All sessions should be done together. However, if your friend(s) has to late-cancel, your friend is charged for the account. If your friend(s) properly cancel, you can pay the difference to your trainer at that session.
Weather Cancellations: When the Norwell, Duxbury or Kingston public schools are closed, BOTH studios will be closed. These towns are very responsible about cancelling school. All cancellations due to weather or other emergency will be announced on our answering voice mail. So when in doubt, please either call us or check the website (NEWS & Happening tabs).
Vacation: If you are going away, please let us know as soon as possible. All classes that are missed with proper notice can be made up within 30 days of the missed class. If you miss more than two weeks, you may lose your spot in the class. Make up classes are not cumulative or transferable. If you live elsewhere part of the year, we do make accommodations, so call or email us.
Medical Leave: Requires a written note from your physician and takes effect in 30 days from the date of your written note. You can freeze your account with a beginning and ending date. You can maintain your class spots if you have completed your freeze form and pay a service fee of $29. If you are unable to come back after your medical leave, you will be charged for one last month. This allows us to fill your spot both during your leave and if you are unable to come back.
Grievances: Please feel free to call Mary at 781-424-0953.
Studio Etiquette:
- We ask for 24 hours notice to cancel any class or service. Monday appointments must be cancelled by Friday at 5pm.
- Please arrive on time and leave on time. Arriving 5 minutes after the start time, your spot could be given to a waiting client. Leaving early is disruptive and discouraged.
- Please don’t wear heavy perfumes or bulky jewelry.
- Please wipe down ALL equipment that you use during your class.
- Please re-submit your medical health history once per year or when a change in medication or condition occurs.
- We love conversation but ask that you refrain from talking during exercise execution. And we ask that you limit conversation out of respect to other clients and the professional.
- Be consistent, enthusiastic and have fun!